FAQ.

Porsche offers various infrastructure cables. For domestic usage, a 10 Amp / 240 Volt cable is offered and various Single Phase / Three Phase industrial cable options. In order to charge with the greatest possible efficiency and shortest duration, it is recommended that you use an industrial electrical outlet.

A detailed analysis of your domestic infrastructure is provided by an expert as part of the home check. Further information is also available from your Porsche partner.

Yes, the charging time is influenced by several factors. These include, but are not limited to:
- the available power rating of the energy infrastructure
- the charge state and the temperature of the high-voltage battery
- the settings that were activated on the charger or energy manager
- the passenger compartment preconditioning

When charging at home, the customer-specific domestic installation is also an important factor.

With AC charging, the power output of the vehicle's on-board charger may also influence charging times.

The charging times can therefore differ significantly from the specified values.

Porsche offers various charging equipment as optional equipment, including the Porsche Mobile Charger and Porsche Mobile Charger Connect. There are also different mounting options available, such as the Charging Dock and the Porsche Compact Charging Pedestal. You can purchase these through the established sales channels, for example from your Porsche Partner.

Using the Online Pre-Check, the essential prerequisites for using Porsche charging equipment are checked in your home. The Online Pre-Check is free-of-charge and can be easily performed, e.g. from your couch.

In order to obtain more detailed information, you can have your Porsche partner arrange a home check by an external service partner. During this, your electrical infrastructure is checked and details regarding the installation of the equipment at your home can be agreed.

Before installation, we recommend obtaining the advice of a certified electrician or an expert installer of electric vehicle charging equipment. If applicable, you may also need to consult your Body Corporate or Landlord.

A detailed analysis of your domestic infrastructure is provided by an expert as part of the home check. Further information is also available from your Porsche partner.

The maximum charging current can be set in the Mobile Charger Connect web application or on the device itself (static limitation).

The access data that is valid on delivery, such as the preset PIN and the initial password, can be provided by your Porsche partner in the circumstances where the data is lost or otherwise unavailable.

If you would like to charge your Porsche at a public charging point, you must first activate it, e.g. with a smartphone app or an RFID card. For example, the Chargefox app can be downloaded via the App Store or Google Play.

Next, connect your Porsche using the charging cable:
- With DC charging points, the cable is permanently installed on the charging pedestal.
- For AC charging points you will require a mode 3 charging cable.

Further information is provided on the relevant charging point.

You can call up the available public charging points in the PCM of your vehicle. Use the POI search to do this. Further information can be found in your Driver's Manual.

Please note that due to the fast pace at which the network of public charging points is being expanded it may happen that not all existing charging points are displayed in the PCM.

Charging points can also be located using the respective charging point operator's app.

No, once plugged into the vehicle charge port, the charging plug is automatically detected by the vehicle and locked. The charging cable is secured against being disconnected and your Porsche is secured against being driven away.

Normally, your vehicle will not discharge completely, instead it will inform you that the charge is low, well before depletion. Pay attention to the instructions in the PCM and the instrument cluster.

In addition, your Porsche can suggest a route to a nearby charging point if the vehicle charge is low.

In everyday situations there are many options available to you to charge your Porsche, e.g. during breaks at service stations or whilst out shopping.

No, you don't have to charge the high-voltage battery of your Porsche completely every time. Partially charging your Porsche will not cause capacity loss ("memory effect") and does not reduce the service life of your high-voltage battery.

In addition, the charging speed reduces as the charge level of the high-voltage battery increases. Therefore it can save time to only charge the battery up to approx. 80 per cent or until the required range has been achieved.

Moreover, only allowing it to discharge to 20% and charging it slowly to 80% protects the battery.

The range is influenced by various factors, such as the driving style, comfort functions, aerodynamics and road conditions. The most important factor is your driving style: environmentally-aware and anticipatory driving behaviour promotes brake energy recovery and thereby increases the range of the vehicle. In addition, you can reduce the strength of your comfort functions such as the air-conditioning system and heating, and only fit add-on parts that influence the aerodynamics (e.g. roof boxes) when required.

As a result of the comfort functions used in cold weather, e.g. the heating, the range of your vehicle may be reduced. The use of the convenient preconditioning function during charging can minimise this result as the required heating power is provided by the power grid.

At low temperatures, the charging performance of your high-voltage battery can also be restricted.

If, during an active charging operation (vehicle plug is plugged in), the charger is disconnected from the infrastructure (power supply is cut off), then the charger is switched off.

No entry is made in the error memory, as without power supply nothing can be saved.

If the vehicle plug is still plugged in when the power supply is restored, the charger starts normally and the charging operation continues.

If your vehicle is not charging or not with the desired charging performance, the following points, which could lead to restrictions in the charging process, should be checked:
- Was a charging timer activated?
- Was a charging profile created?
- Were local settings made on the charger, e.g. reduction of the charging performance to 50%?
- Were local settings made in the Home Energy Manager?

At low temperatures, the charging performance of your high-voltage battery can also be restricted. If the charging performance falls to below 6 A, the charging process stops and is not restarted automatically.

When using Porsche charging hardware to charge vehicles of other brands, the start of the charging process can take a little longer.

If you have questions regarding the Porsche charging hardware products on offer, their installation or any problems that occur, please contact your Porsche partner.

For questions on public charging, please contact the charge point operator.