FAQ.

Alternating Current Charging (AC Charging)
Also known as Level 1 or Level 2 charging, AC charging can be available in your home. AC charging may also be available in certain destinations such as shopping centres, restaurants, or sporting facilities. AC power levels range from 1kW to 9.6kW using the standard plug-in options.

Direct Current Charging (DC Charging)
DC charging is also known as Fast Charging, High-Performance Charging (HPC), or level 3 charging. Public charging stations primarily feature DC charging and has power levels ranging from 24kW to 350kW. The Porsche Taycan can accept as much as 270kW under ideal conditions.

Your Porsche can be easily charged in various everyday situations: At home, on the road, and at your destination.

A range of Porsche charging equipment is available for charging at home. You will find the charging solution to suit your needs via the Porsche Charging Pre-Check at https://www.porsche.com/countries/charging-check. Contact your Porsche Centre for further information.

The Porsche Charging Service offers a country-dependent overview of options for charging. In Canada, you will receive 2 years of inclusive¹ charging at Electrify Canada via Porsche Charging Service.

¹Inclusive charging provides a 30-minute charging session at no additional cost, with a mandatory 1-hour interval between sessions. After the initial 30 minutes, standard charging rates apply. To be eligible for the inclusive charging offer, customers must activate Porsche Charging Service within three years from the first New Car Limited Warranty start date.

At Home

In order to charge at home you need to determine if your home is capable of installing the necessary charging equipment. Using the Online Pre-Check, which is available depending on the relevant country, the essential prerequisites for using Porsche charging equipment are checked in your home. The Online Pre-Check is free-of-charge and can be easily performed, e.g. from your couch.
https://www.porsche.com/countries/charging-check

In order to obtain more detailed information, you can have your authorized Porsche Centre arrange a home check (availability is country-dependent) by an external service partner. During this, your electrical infrastructure is checked and details regarding the installation of the equipment at your home can be agreed.

Once your charging equipment is installed, you can simply plug in your vehicle when parked at home.

On The Road

Porsche through its partnership with Electrify Canada, provides Porsche BEV owners with access to a growing number of charging stations. With Porsche Charging Service you will have a country-dependent overview of options for charging when on the road and at your destination. In Canada, *Eligible Porsche BEVs offer up to three years of inclusive charging at Electrify Canada fast-charging stations. Inclusive charging means no cost charging for 30 minute intervals at a time, with a 1-hour gap in between each session. After 30 minutes, per-minute rates apply. This offer is available for all Taycan models from 2020 to 2024 and is valid upon activation of the Porsche Charging Service for three years from the date of the vehicle's first activation. Taycan models from 2025 model year and Macan Electric from 2024 model year are eligible for up to two years of inclusive charging.

The charging time is influenced by several factors. These include:

• the available connected load of the power grid
• the vehicle interior preconditioning
• the charge state and the temperature of the high-voltage battery
• the settings that were activated on the charger

When charging at home, the customer-specific domestic installation is also an important factor.

With AC charging, the power output of the on-board charger installed in the vehicle makes a real difference.

The charging times can therefore differ significantly from the specified values.

The Porsche Charging Planner provides support here in helping you to plan charging, e.g. by preconditioning the battery before the charging process, to achieve an optimal charging power.

Using the Online Pre-Check, which is available depending on the relevant country, the essential prerequisites for using Porsche charging equipment are checked in your home. The Online Pre-Check is free-of-charge and can be easily performed, e.g. from your couch.
https://www.porsche.com/countries/charging-check

In order to obtain more detailed information, you can have your Porsche Centre arrange a home check (availability is country-dependent) by an external service partner. During the home check, your electrical infrastructure is checked and details regarding the installation of the equipment at your home can be agreed.

Together with the wall bracket and the Nema 14-50 cable, the Porsche Mobile Charger is included as standard in the vehicle's luggage compartment and handed over with the vehicle. Additional optional charging equipment can be ordered at the Porsche Centre through Tequipment.

The Porsche Mobile Charger and the Porsche Mobile Charger Connect are chargers for vehicles with high-voltage batteries. They differ in terms of the charging power and the supported functions.

The Porsche Mobile Charger Connect is operated via an easy-to-use touch display.

The installation of domestic charging equipment can be considered a structural change.

We recommend that you coordinate with all parties involved before installation; these might include, e.g., your electricity supplier, your municipal authorities or housing community and, if required, your landlord.

A detailed analysis of your domestic infrastructure is created by an expert as part of the home check (availability is country-dependent). Further information is also available from your authorized Porsche Centre.

The maximum charging current can be set in the web application of the Mobile Charger Connect/Plus, or on the device itself (static limit).

The access data that is valid on delivery, such as the preset PIN and the initial password, can also be taken from your My Porsche profile, as an alternative to the letter containing access data.

For further information, please contact your authorized Porsche Centre.

Porsche offers the Porsche Mobile Charger, which is capable of up to 9.2 kW. However, DC fast charging is only available on the road.

With Porsche Charging Service you will have a country-dependent overview of options for charging when on the road and at your destination. In Canada, *Eligible Porsche BEVs offer up to three years of inclusive charging at Electrify Canada fast-charging stations. Inclusive charging means no cost charging for 30 minute intervals at a time, with a 1-hour gap in between each session. After 30 minutes, per-minute rates apply. This offer is available for all Taycan models from 2020 to 2024 and is valid upon activation of the Porsche Charging Service for three years from the date of the vehicle's first activation. Taycan models from 2025 model year and Macan Electric from 2024 model year are eligible for up to two years of inclusive charging.

Once the Porsche Charging Service is activated, and depending on your charging plan, you can charge your Porsche BEV at various charging points offered by our contractual partners in Canada. These include both Porsche Destination Charging points and those of other providers. Without the Porsche Charging Service, you would need a contract with the respective charging point operators to use their charging points.

If you would like to charge your Porsche at a public charging point, you must first activate it, e.g. with a smartphone or, depending on the country, an RFID card. When you want to use the Porsche Charging Service (availability dependent on country), you can also activate the charging points via the My Porsche app and the Charging by Porsche app.

Next, connect your Porsche using the charging cable:
- With DC charging points, the cable is permanently installed on the charging pedestal.
- With AC charging points, particularly in Europe, you will require a mode 3 charging cable. This is available as special equipment via your authorized Porsche Centre.

Normally, charging starts automatically. Further information is provided on the relevant charging point.

You can call up the available public charging points in the PCM of your vehicle. Use the POI search or the Porsche Charging planner (availability dependent on country) to do this. Further information can be found in your Driver's Manual.

Please note that due to the fast pace at which the network of public charging points is being expanded it may happen that not all existing charging points are displayed in the PCM.

If you are using the Porsche Charging Service (availability dependent on country), you will also find all usable partner charging points in My Porsche app and the Charging by My Porsche App.

No, once plugged into the vehicle charge port, the charging plug is automatically detected by the vehicle and locked. The charging cable is secured against being disconnected and your Porsche is secured against being driven away.

Porsche Destination Charging provides you with complimentary, on-site charging for your electric or E-Hybrid Porsche. These locations can be found in the vehicles PCM and can be filtered, added, and integrated into your route. These are AC chargers that offer you an at-home charging experience while on the road. We go wherever you do — be it exceptional hotels, fine restaurants, golf courses and other points of interest.

For more information visit:
https://www.porsche.com/canada/en/aboutporsche/e-performance/charging-bev/#destination~open

Normally, your vehicle will not discharge completely, instead it will inform you that the charge is low in good time. Pay attention to the instructions in the PCM and the instrument cluster.

In addition, your Porsche can suggest a route to a nearby charging point if the vehicle charge is low.

In everyday situations there are many options available to you to charge your Porsche, e.g. during breaks at fuel and service stations or while out shopping.

No, you don't have to charge the high-voltage battery of your Porsche completely every time. Partially charging your Porsche will not cause capacity loss ("memory effect") and does not reduce the service life of your high-voltage battery.

In addition, the charging speed reduces as the charge level of the high-voltage battery increases. Therefore it can save time to only charge the battery up to approx. 80% or until the required range has been achieved.

Moreover, only allowing it to discharge to 20% and charging it slowly to 80% protects the battery.

The range is influenced by various factors, such as the driving style, comfort functions, aerodynamics and road conditions. The most important factor you can influence is your driving style: environmentally-aware and anticipatory driving behaviour promotes brake energy recovery and thereby increases the range of the vehicle. In addition, you can reduce the strength of your comfort functions such as the air-conditioning system and heating, and only fit add-on parts that influence the aerodynamics (e.g. roof boxes) when required.

In cold weather, using comfort functions (e.g. the heating) may reduce the electric range of your vehicle. The use of the convenient preconditioning function during charging can minimize this as the required heating power is provided by the power grid.

At low temperatures, the charging power of your high-voltage battery can also be restricted. Using the Porsche Charging Planner (availability dependent on country) and the battery preconditioning can however warm the battery before the charging process and thereby enable optimal charging conditions.

Country-specific stipulations and approvals may restrict the use of charging equipment abroad. Consult the Driver's Manual and contact your authorized Porsche Centre to learn if your equipment is suitable for the country you intend to visit or if you need additional equipment.

No, do not use extension cables, cable reels, multiple sockets or (travel) adapters to charge your vehicle.

You can purchase appropriate connecting cables (plugs) for this from your authorized Porsche Centre, specifically for the relevant country.

If, during an active charging process (vehicle plug is plugged in), the charger is disconnected from the infrastructure (power supply is cut off), then the charger is switched off.

No entry is made in the error memory, as without power supply nothing can be saved.

If the vehicle plug is still plugged in when the power supply is restored, the charger starts quite normally and the charging process continues.

If your vehicle is not charging or not with the desired charging power, the following points, which could lead to restrictions in the charging process, should be checked:
- Was a charging timer activated?
- Was a charging profile created?
- Were local settings made on the charger, e.g. reduction of the charging power to 50%?
- Were local settings made in the Home Energy Manager?

At low temperatures, the charging power of your high-voltage battery can also be restricted. If the charging power falls to below 6 A, the charging process stops and is not restarted automatically.

When using Porsche charging hardware to charge vehicles of other brands, the start of the charging process can take a little longer.

If you have questions regarding the Porsche charging hardware products on offer, their installation or any problems that occur, please contact your authorized Porsche Centre or Porsche Connect support (availability dependent on country). These support services will advise you, provide support on troubleshooting and initiate required fault resolution processes.

For questions on public charging with the Porsche Charging Service (availability dependent on country), Porsche Connect Support is available at all times.