Porsche Help & contact - Porsche Asia Pacific

Help & contact

E-Performance

Here you will find further media and service information about E-Performance at Porsche. If you have any more questions, please do not hesitate to contact your nearest Porsche Centre.

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Video tutorials

Charging facilities

There are many ways to charge your Porsche, whether at home or on the road. Here’s how.

Charging functions

For optimal use of your charging times, use the timer function or create your personal charging profile.

Change the supply cable

Would you like to change your supply cable? Here’s how it works.

Install the Energy Manager

Here’s how to install your Energy Manager.

Mobile Charger Connect Web Application

You have questions about connecting with the Web Application? We will show you the first steps.

Home Energy Manager Web Application

You have questions about connecting with the Web Application? We will show you the first steps.

Here you can see a catalogue of Mobile Chargers.

Manuals.

Porsche Mobile Charger Connect - Driver’s Manual (PDF; 1,9 MB)Porsche Mobile Charger Plus - Driver’s Manual (PDF; 1,4 MB)Porsche Mobile Charger - Driver’s Manual (PDF; 1,4 MB)Porsche Home Energy Manager - Installation manual (PDF; 0,9 MB)Porsche Home Energy Manager - Driver’s Manual (PDF; 0,6 MB)

Instructions for uploading diagnostic data for Mobile Charger Connect*.

In the event of a malfunction, the Porsche Mobile Charger Connect can transmit diagnostic data to the responsible support centre.

*Availability dependent on country

Conditions:

• The charger is already integrated in your home network (see operating instructions). No diagnostic data can be transferred with a direct connection via hotspot.

• You will need the letter containing access data to the device to password the web application.

• Your device (e.g. tablet, laptop, smartphone) should have a compatible browser (see operating instructions) and should also be in the home network.

Web application login // Step 1

• Enter the current IP address of the charger in the browser’s address line. You will find the IP address in Settings > Network > Network information.

– or –

• Enter the host name of the charger in the browser’s address line. You will find the host name in the letter containing access data. It consists of the following components: Device name + serial number (e.g. https://WallChargerConnect-1234567/ or https://iccpd-1234567/)

• A security message appears on some browsers. This can be confirmed.

Web application login // Step 2

• Log into the web application as a "home user". Enter your password, which you can find in the letter containing access data.

Upload of diagnostic data // Step 1

• Navigate to Settings > Service > Diagnostic data.

Upload of diagnostic data // Step 2

• Select Transfer diagnostic data and accept the message.

The responsible support centre can now analyse a possible malfunction of your Mobile Charger Connect using the diagnostic data and suggest the appropriate instructions for use.

A Porsche employee and a customer can be seen talking.

FAQs.

Do you have any questions about Porsche E-Performance? The most frequently asked questions and answers are available here, under FAQs.

A woman is sitting in front of her laptop at
her desk with her mobile phone in her hand,
the My Porsche page is open on the screens.

Software updates.

Check for current software updates using the serial number of your charging hardware.

Here, two people are seen behind a Porsche with a tablet in their hands.

Service Campaigns.

Discover if there are any current offers for your equipment using the serial number of your charging hardware.

Data Protection Declaration Porsche Home Charging Equipment

We, Dr. Ing. h.c. F. Porsche AG (hereinafter referred to as “we” or “Porsche AG”) are delighted by your interest in our home charging products (hereinafter referred to as “Porsche charging hardware”). We take the protection of your personal data and the confidential treatment of this data very seriously. Your personal data are processed only within the scope of the legal provisions of data protection law, in particular, the European Union General Data Protection Regulation (hereafter “GDPR”). This Data Protection Declaration provides information about the processing of your personal data and your rights as a data subject in connection with your use of the Porsche Digital Service Infrastructure. For information on the processing of personal data in other areas, please refer to the relevant specific data protection declaration.

Data Protection Declaration Porsche Home Charging Equipment