Porsche Centres
Your local Porsche Centre will be delighted to assist you with any product, technical or sales queries you may have.
Porsche Customer Relations Hub
Our UK based Customer Relations Hub are also available to support and guide you by telephone or email.
Phone:
+44 3457 911 911
Email:
contact@porsche.co.uk
Post:
Porsche Customer Relations Hub
Porsche Cars Great Britain Limited
Bath Road
Calcot
Reading
RG31 7SE
Standard Opening Times:
Monday – Friday: 8:00am – 6:00pm
Saturday: 9:00am – 1:00pm
Sunday: Closed
Bank holidays: Closed
Change of Details
Discover the process of updating vehicle ownership details.
Porsche Break Down Assistance
If your vehicle breaks down or is involved in an accident and you require urgent assistance, please contact Porsche Assistance:
United Kingdom: +44 800 777 123
Europe: +44 800 133 65984
Porsche Complaints Procedure
In the event you have a complaint, these should be directed to your preferred Porsche Centre in the first instance. Each Porsche centre is committed to doing everything possible to support you and your vehicle.
If your preferred Porsche Centre have been given an opportunity to resolve your complaint but you are still dissatisfied, you may contact the Porsche Customer Relations Hub. You will be assigned a dedicated Personal Case Manager who will review and if required support you in addressing your complaint.
Email:
contact@porsche.co.uk
Phone:
+44 3457 911 911
Post:
Porsche Customer Relations Hub
Porsche Cars Great Britain
Bath Road
Calcot
Reading
RG31 7SE
Opening Times:
Monday – Friday: 8:00am – 6:00pm
Saturday: 09:00am – 1:00pm
Sunday: Closed
Bank holidays: Closed
Porsche Cars GB is a subscriber to the Motor Industry Code of Practice for new cars and the Porsche Centre network subscribe to the Motor Industry Code of Practice for Service and Repair. You can therefore refer any complaint about new cars, service and repair where you remain dissatisfied with our response the Motor Ombudsman by visiting https://www.themotorombudsman.org or on phone number 0345 241 3008 (option 1). The Motor Ombudsman provides a CTSI certified Alternative Dispute Resolution service.
We aim to provide you with a high level of customer service at all times, but if you wish to submit a complaint and you are not satisfied with our response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information about the FOS and the required eligibility to refer a complaint, please visit the FOS website: www.financial-ombudsman.org.uk