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Porsche - Help & Contact - E-Performance
Help & Contact
E-Performance
Help & Contact

Here you will find further media and service information about E-Performance at Porsche. If you have any more questions, please do not hesitate to contact us.

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Contact.
You can call us at:
1-800-PORSCHE (767-7243)

When prompted ask for “e-performance”.

Send us a message at any time using the contact form.


Go to contact form

Video tutorials

Porsche Help & Contact - Charging facilities
Charging facilities

There are many ways to charge your Porsche, whether at home or on the road. Here’s how.

Porsche Help & Contact - Charging functions
Charging functions

For an optimal use of your charging times, use the timer function or create your personal charging profile.

Porsche Help & Contact - Change the supply cable
Change the supply cable

Would you like to change your supply cable? Here’s how it works.

Porsche Help & Contact - Mobile Charger Connect Web Application
Mobile Charger Connect Web Application

You have questions about connecting with the Web Application? We will show you the first steps.

Here you can see a catalogue of Mobile Chargers.

Manuals.

Porsche Mobile Charger Connect - Operating instructions (PDF; 1.7 MB)Porsche Mobile Charger Plus - Operating instructions (PDF; 1.4 MB)Porsche Mobile Charger - Operating instructions (PDF; 1.3 MB)Porsche Wall Charger Connect - Operating and Installation Manual (PDF; 1.7 MB)Porsche Wall Charger Connect - Cut Sheet (PDF; 4.7 MB)General Precautions on Charging Hardware Installation (PDF; 6.8 MB)

Instructions for uploading diagnostic data for the Mobile Charger Connect*/Wall Charger Connect*.

The Porsche Mobile Charger Connect/Porsche Wall Charger Connect can transmit diagnostic data to the responsible support office in the event of an operating fault.

*Available in some countries

Prerequisites:

• The charger is already integrated into your home network (see Owner's Manual). No diagnostic data can be exported if the hotspot is connected directly.

• For the password of the web application you need the access data letter that is enclosed with the device.

• Your end device (e.g. tablet, laptop, smartphone) should have a compatible browser (see Owner's Manual) and should also be in the home network.

Web Application Login // Step 1

• Enter the current IP address of the charger in the browser address bar. You will find the IP address under Settings > Networks > Network information.

– or –

• Enter the host name of the charger in the address bar of the browser. You will find the host name in the letter containing access data. It consists of the following components: Device name + serial number (e.g. https://WallChargerConnect-1234567/or https://iccpd-1234567/)

• A security message appears on some browsers. This can be confirmed.

Web Application Login // Step 2

• Log in as a “home user” in the web application. Enter your password, which you can see in the letter containing access data.

Upload of diagnostic data // Step 1

• Navigate to Settings > Service > Diagnostic data.

Upload of diagnostic data // Step 2

• Select export diagnostic data and accept the message.

The relevant support office can now analyze a possible malfunction in your Mobile Charger Connect/Wall Charger Connect using the diagnostic data and suggest the appropriate instructions for use.

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FAQs
  • Do you have any questions about Porsche E-Performance? The most frequently asked questions and answers are available here, under FAQs.
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Software updates
  • Check for current software updates using the serial number of your charging hardware.
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Service campaigns
  • Discover if there are any current offers for your equipment using the serial number of your charging hardware.

Data Protection Declaration Porsche Home Charging Equipment

We, Dr. Ing. h.c. F. Porsche AG (hereinafter referred to as “we” or “Porsche AG”) are delighted by your interest in our home charging products (hereinafter referred to as “Porsche charging hardware”). We take the protection of your personal data and the confidential treatment of this data very seriously. Your personal data are processed only within the scope of the legal provisions of data protection law, in particular, the European Union General Data Protection Regulation (hereafter “GDPR”). This Data Protection Declaration provides information about the processing of your personal data and your rights as a data subject in connection with your use of the Porsche Digital Service Infrastructure. For information on the processing of personal data in other areas, please refer to the relevant specific data protection declaration.

Data Protection Declaration Porsche Home Charging Equipment

Discover Porsche E-Performance.

Discover more about Porsche E-Performance, electromobility and the sports car of the future.

Porsche Help & Contact - Charging all-electric Porsche models.
Charging all-electric Porsche models.

Discover how to charge your all-electric Porsche easily and find the right charging equipment.

Discover more

Porsche Help & Contact - Charging Porsche plug-in hybrids.
Charging Porsche plug-in hybrids.

Find out how to charge your Porsche plug-in hybrid and which products you need here.

Discover more

Taycan Turbo S seen from the front, on the left side a woman leans against the Porsche with a mobile phone in her hand.
Discover Porsche E-Performance.

Discover more about Porsche E-Performance, electromobility and the sports car of the future.

Discover more