FAQ.
Before scheduling your complimentary pre-inspection, here are a few things you need to know.
The Essentials
Return: You may return your vehicle to your local
Purchase: If you choose to cash purchase your vehicle, you may obtain a payoff by contacting an authorized
Yes, you will receive several communications from
You may contact
• Logging into your
• Sending an email to pfs.customerservice@porsche.us
• Calling us at 1-800-PORSCHE
Unfortunately, the residual value is contractual and not negotiable.
The lease maturity date is the date your vehicle is due to be returned to an authorized
Personal debit cards and bank account information can be used to pay your lease-end bill. Credit cards are not accepted at this time.
Pre-Inspection and Inspection
The pre-inspection is not required but we do recommend that you take advantage of this complimentary inspection as it provides awareness of any necessary repairs that will need to be made prior to your lease-end date to avoid excess wear charges. Repairs must be performed at an authorized
You may schedule your pre-inspection with AutoVlN, our third party inspection provider, by calling 1-800-PORSCHE (option 3). One of our
The authorized
Returning the Vehicle
Contact your authorized
Any after-market modifications will need to be removed, and the vehicle will need to be returned to its original condition at the time of lease origination. Any after-market modifications left on the vehicle at return are subject to charge.
If you are a resident of New Jersey, Rhode Island, Connecticut, or Massachusetts, please be aware that we will require a plate return receipt after the return of your vehicle. Be sure to verify with your returning
Please bring both key fobs, owner's manual, and all removable options and accessories.
Potential Charges
Your statement will include charges for any excess wear that was not repaired prior to return, any excess mileage charge, any property tax charge, any fees remaining on the account at the time of return (e.g. late fees, citations, etc.), and any disposition fee.
The disposition fee covers reconditioning the vehicle, transportation costs, any associated auction fees, and fees to inspect the vehicle.
The most accurate way to determine your excess wear charges is to schedule a complimentary pre-inspection with AutoVIN. You may schedule your inspection by calling 1-800-PORSCHE (option 3). Reference your lease agreement for additional details regarding excess wear.
You will be charged any mileage in excess of the allotted mileage agreed to at lease signing. The best place to find detailed information regarding mileage charges is your lease agreement.
Protection Plan Products
If you purchased any optional protection products and believe you have a claim, please check with your coverage provider prior to vehicle return. Any excess wear charges from the final vehicle inspection will be reviewed to determine if lease-end coverage applies. Your final invoice will include details of the coverage benefits applied to your account.
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